Delete your account
How account deletion works, what data is erased, and how to cancel within the 30-day grace window.
When you delete your CloudStation account, here's what happens — and how to undo it within 30 days.
How to delete
Open Settings
Open Settings → Account from the user menu in the top-right corner.
Find the deletion section
Scroll to the Permanently delete account section at the bottom of the page.
Confirm your identity
Re-enter your password (or click a fresh magic link) and type your email address to confirm.
Click Delete account
You will receive a confirmation email within seconds containing a link to cancel the deletion.
What happens immediately
- Your active subscription is cancelled. No further charges.
- All API keys are revoked.
- Your applications continue running for 30 days so you can export data.
- You cannot deploy new services or modify existing ones.
Cancelling within 30 days
Click the cancellation link in the confirmation email, or open your account dashboard. A banner at the top will offer a Cancel deletion button.
Cancelling restores account access, but your cancelled subscription is NOT automatically restored. You will need to subscribe again.
What gets erased after 30 days
| Category | Treatment |
|---|---|
| Apps, services, sandboxes, volumes | Hard-deleted from our infrastructure |
| Source code uploads in MinIO | Hard-deleted |
| Vault secrets you owned | Hard-deleted |
| API keys | Hard-deleted |
| OAuth tokens (GitHub, Google, Bitbucket) | Revoked at provider, then hard-deleted |
| stella conversation history, agents, integrations | Hard-deleted |
| User profile (email, name, phone, avatar) | Set to NULL in our database |
| Invoices, payment records, billing addresses | Retained for legal/tax compliance, anonymised |
| Stripe customer record | Anonymised (description set to deleted_user_<uuid>), not deleted |
| Lago customer record | Subscriptions terminated; PII retained per Lago's own SLA |
What we retain (up to 2 years)
A small anti-abuse fingerprint for trial-recycling prevention:
- SHA-256 hash of your email and phone
- Your GitHub user ID and/or Google subject ID
- Stripe card fingerprints you used
- Whether you had consumed your free trial
This is retained for 2 years for self-deletions, and indefinitely for accounts terminated for abuse. It is the minimum necessary to enforce our free-trial-once policy.
See Section 11.5 of the Privacy Policy for the lawful basis and full retention rules.
Can I sign up again?
Yes. But:
- You can re-create an account with the same email, GitHub, Google, or payment card.
- You will not be granted another free trial — your account starts as if your trial was already consumed.
- If your account was banned, signup will be blocked. Contact
[email protected]to appeal.
GDPR right to erasure
EU and UK residents may also email [email protected] to exercise their Article 17 right to erasure outside this UI. We honour verified requests within 30 days.
Questions?
Contact [email protected] for help with deletion, or [email protected] for data-protection-specific questions.